ImperialWins Casino Privacy Policy

At ImperialWins Casino, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we at ImperialWins collect, use, store, and safeguard your information when you access our website, play our games, or use our sports betting services. By registering an account and using our platform, you agree to the practices described below.

Information We Collect

When you use ImperialWins Casino, we collect several categories of information to verify your identity, process transactions, and provide you with a secure gaming experience. We collect this data directly from you, automatically through your use of our services, and occasionally from third parties such as payment providers or identity verification partners.

• We gather registration details, including your name, date of birth, email address, phone number, and residential address
• We collect payment information when you make deposits or withdrawals using methods such as Visa, Mastercard, Skrill, Neteller, or Trustly
• We track your gaming activity, including games played, wagers placed, and winnings, to improve our services and comply with responsible gaming obligations
• We record your IP address, device type, browser information, and login timestamps for security purposes
• We may collect identity verification documents such as a passport, driver's license, or proof of address
• We store your communication history with our support team via Email, LiveChat, or Telegram

How We Use Your Data

Our ImperialWins platform uses your personal information for several legitimate purposes connected to operating a licensed online casino. We process your data to fulfil our contractual and legal obligations, as well as to enhance your overall experience with us.

• We use your information to verify your identity and prevent fraud, money laundering, and underage gambling
• We process your payment details to complete deposits and withdrawals securely
• We analyze your gaming behavior to personalize bonuses, including the Imperial Welcome Pack and ongoing promotions like Mighty Mondays or Tuesday Feast
• We send you marketing communications about new games, bonuses, and promotions, where you have consented to receive them
• We use data to calculate and award Complimentary Points, Coins, and other loyalty program benefits
• We retain records as required under our Curaçao OGL/2024/284/0863 license to comply with regulatory audits

Legal Basis for Processing

We at ImperialWins process your data based on several legal grounds, including the performance of our contract with you, compliance with our legal obligations as a licensed operator, our legitimate business interests, and, where applicable, your explicit consent. You may withdraw consent for marketing communications at any time by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to improve functionality, remember your preferences, and analyze traffic patterns. Our Vegas-style gaming platform relies on cookies to keep you logged in and to ensure that features such as the Login Rewards Calendar and Bonus Crab function correctly. For more detailed information, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data to third parties. However, our ImperialWins Casino operations require us to share certain information with trusted partners to deliver our services effectively.

• We share data with payment processors such as ecoPayz, AstroPay, and Jetonbank to facilitate deposits and withdrawals
• We share information with identity verification providers to confirm your age and identity
• We may disclose data to regulatory authorities, including our Curaçao licensing body, where legally required
• We share limited data with our game providers, such as Pragmatic Play and Play'n GO equivalents listed in our game library, to ensure accurate gameplay and payout processing
• We may share information with law enforcement agencies if required to prevent fraud or comply with a legal order

International Data Transfers

Because our owner, ABC Interactive N.V., operates from Curaçao and our subsidiary NextWay Limited is based in Cyprus, your data may be transferred and processed outside your country of residence. We ensure that any such transfer is conducted with appropriate safeguards in place, consistent with applicable data protection standards.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory and legal obligations. Typically, we keep account and transaction records for a minimum period required under our gaming license. Once this period expires and there is no ongoing legal requirement, we securely delete or anonymize your data.

Your Rights

You have several rights regarding the personal data we hold about you. We are committed to honoring these rights promptly and transparently.

• You can request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including direct marketing
• You can request a copy of your data in a portable format
• You can withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected], and we will respond within a reasonable timeframe.

Data Security

We at ImperialWins Casino implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and restricted access protocols for our staff. Despite these measures, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your account, such as using a strong password.

Responsible Gaming and Data Use

Our commitment to responsible gaming also extends to how we use your data. We monitor account activity to identify patterns that may indicate problem gambling behavior, and we may use this information to offer support tools, deposit limits, or self-exclusion options where appropriate.

Children's Privacy

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that an account has been created by someone underage, we will immediately close the account and delete the associated data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updates on this page, and we encourage you to review this policy regularly. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please reach out to our support team through LiveChat, Telegram, or by emailing [email protected]. We are available 24/7 to assist you with any privacy-related inquiries.